TERMS AND CONDITIONS

 

colped.com.au is the webshop (The Website) that has been registered and owned by Austra Selections Pty.Ltd.


Use of The Website is subject to the acceptance of the Terms and Conditions stated below and any customer who submits a request or a purchase order to buy any product from Austra Selections Pty.Ltd. agree to be legally bound by these Terms and Conditions.


In these Terms and Conditions:


Customer means the individual who places an order online.
Order means the customer’s request to purchase anyproduct displayed on the website.
Account means the account that customer will need to register for submitting an order online
Business day means a working day from Monday to Friday which is not a public holiday anywhere
in Australia


Clauses means the clauses of these Terms and Conditions

 

1. Disclaimer and Liability


Every effort has been made to ensure the information provided on The Website is correct, however
Austra Selections Pty. Ltd. makes no warranty as to the correctness and the accuracy of any products on The Website.Austra Selections Pty. Ltd. disclaims all liability and responsibility for any negligence, loss or damage that might be suffered by any user caused by The Website.

2. Reviews and Comments


Posting of reviews and comments on the contents on The Website must not be illegal, defamatory and infringing of intellectual property rights, invasive of privacy or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings or any form of spam. Austra Selections Pty. Ltd. reserves the right to remove such content as soon as noticed and without any warning.


3. Products and Pricing


All products offered in the website are subject to change and non-binding in a legal sense. The customer places a legally binding order with us by clicking the button “confirm order”. The customer thus accepts these terms and conditions as exclusively governing for the legal relationship with us. We confirm via email the receipt of the customer’s order.


All prices indicated on the web shop are including GST in Australian currency. Purchases made by the customers inNorfolk Island or New Zealand will be free from the GST element of the price. All prices are subject to change from time to time. Shoppers should pay the prices displayed on The Website at the time of the checkout. The ordered goods are payable with the online payment system or by credit card (Master Card, VISA or American Express Card)


4. DELIVERY


After ordering online, you will receive an email confirmation and the processing of the order will begin as soon as possible. It is important that you provide the delivery address clearly and completely. We will attempt to send your goods via Australia Post within seven business days; however in the event of an unforseen circumstance delivery will take a little longer. Austra Selections Pty. Ltd. will attempt to communicate on these issues.


5. RETURN / REFUND


If for any reason you are not completely satisfied with your purchase we will give you a 30day money-back guarantee from the time you receive the goods.
 Please email us at alex@austra.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.


This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the goods via Registered Post and that you pre pay all postage.